Here’s some information from Adaptive Path on the “experience mapping” technique we’ll be using for the August 8 workshop:
http://www.slideshare.net/jaminhegeman/mapping-the-journey-experience-beyond-the-screen
http://adaptivepath.com/ideas/the-anatomy-of-an-experience-map
Jen Stencel, and 
Jen Stencel 2:59 pm on August 11, 2012 Permalink |
Thank you for sharing the links. I am spending a delightful cool and cloudy Saturday morning, off-desk coffee break, browsing the slides. Each click of a link or forward of a slide, gets me deeper into an emotional – “wow, this is cool and on-to-something” journey.
I feel like library services (IMO) has leveled out, dare I say has become a passive, stagnant-ish experience in which I know folks are hungry for a deeper connection- whatever that might be or look/feel like.
The Adaptive Path workshop sounded so inspiring.
I aspire for my branch, and system really, to be a “Participatory [museum-like] Library”.
ninaksimon 11:01 pm on August 11, 2012 Permalink |
Hi Jen – Have you thought about attending the Risk and Reward library conference next month in Colorado? I’ll be running a workshop there – seems very in-line with some of your interests. http://rsquaredconference.org/
Jen Stencel 12:05 am on August 16, 2012 Permalink
Extremely sad that I cannot get out as much as I would like. However, will your presentation be on slideshare? Can I guess the library? Anythink System??
Museum - Introducing Loyalty Lab 8:47 pm on August 13, 2012 Permalink |
[...] And we want to do it with you, too. We’ve created a little blog that we will use to track our project openly. It’s starting with a workshop tomorrow with Adaptive Path, an experience design firm that focuses on mapping “customer journeys” and developing tools that enable users to more enjoyably and successfully navigate the offerings of the business or organization. In museum terms, that means understanding how visitors hear about us, why they come, what they do when they are here, and what happens after they leave. It means finding the points along the way where we lose people, and the opportunities for us to track and celebrate people’s deepening involvement. You can learn more about this process from an Adaptive Path slideshow here. [...]
ninaksimon 12:08 am on August 16, 2012 Permalink |
Jen – We’ll have a lot more up about the workshop soon. Lots of stickies to transcribe.