Here is the background information provided to participants in the August 8 workshop with Adaptive Path: Background for Aug 8 Workshop (pdf)

 

A few books that deal with these topics:

Experience Economy by Joseph Pine and James Gilmore. Includes a long discussion of what kinds of rewards bring people back, with a surprising emphasis on spontaneous gifting.

Thriving in the Knowledge Age: New Business Models for Museums and Other Cultural Institutions by John Falk and Beverly Sheppard. Here’s an interview with them specifically focused on their unusual perspective on museum admissions and membership.

The Participatory Museum by Nina Simon. Check out Chapter 2 and the content on personal profile-building.

What other resources or references do you recommend?

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